Terms & Conditions

Effective October 16, 2026

1. Agreement

These terms govern your use of porosops.ai and porosops.com (the “Site”), operated by Poros Ops, LLC, an Illinois limited liability company (“Poros Ops”). By using the Site you agree to them and to our Privacy Policy. If you do not agree, do not use the Site.

2. The Site is information, not an offer

Content on the Site, including descriptions of automations, example screens and estimated savings, is general information, not a guarantee. Services start when you accept an order form under Section 11 or when both parties sign a written agreement. Results depend on your systems, staff and data and vary from business to business.

Product screens use illustrative demo data. No real store, employee, or financial information is shown.

3. Using the Site

You may browse the Site and submit our forms for lawful business purposes. You agree not to: attempt to breach or probe the Site’s security, send malware or automated or abusive traffic, submit information you have no right to share (including other people’s personal, payroll, or financial data), scrape or copy the Site at scale, or use it to build a competing service.

4. Forms and communications

When you submit a form you confirm the information is accurate and that you may be contacted about your request. Submitting a form does not create a client relationship or any duty of confidentiality beyond our Privacy Policy. Please do not include passwords, government ID numbers, or bank details.

5. Intellectual property

The Site, its text, design, logos, product screens and software are owned by Poros Ops or its licensors and protected by copyright, trademark and other laws. “Poros Ops” and our logo are our marks (Poros Ops™). You may view and share links to the Site; any other use needs our written permission.

Third-party names and marks (including those of franchisors, software vendors and service providers) belong to their owners, are used only to identify compatibility, and do not indicate affiliation, endorsement, or sponsorship. Poros Ops is independent of Smoothie King Franchises, Inc.

6. Feedback

If you send us ideas or suggestions, we may use them without obligation to you.

7. Third-party links and services

The Site may link to or rely on services we do not control. We are not responsible for their content or practices.

8. Disclaimer

The Site is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free. Nothing on the Site is legal, tax, payroll, accounting, employment or franchise-compliance advice.

9. Limitation of liability

To the fullest extent the law allows, Poros Ops will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue or data, arising from your use of the Site. Our total liability for any claim relating to the Site is limited to $100. Some jurisdictions do not allow these limits, so they may not apply to you in full. Liability for services is governed by Section 11 or your written agreement.

10. Governing law and disputes

Illinois law governs these terms, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Cook County, Illinois, and you consent to that venue.

11. Subscriptions

11.1 Ordering, deployment and go-live

You subscribe through an order form for a plan on our Pricing page. By signing you agree to these terms on behalf of the business named in the order and confirm you are authorized to bind it. Each subscription starts with deployment: we connect your systems with read-only access and run the automations in shadow mode for at least 14 days, where they log what they would do and change nothing. You approve go-live. There is no free trial.

11.2 Fees, term and renewal

The deployment fee in your order is due before deployment starts. The subscription starts at go-live, is priced per live store per month and billed monthly in advance, and runs for a 12-month term. The term renews automatically for another 12 months unless either party gives written notice at least 30 days before it ends. Optional add-ons, such as Loss Prevention, are listed in your order and billed per live store where they are switched on, on the same term. Introductory and founding discounts apply for the months stated in your order; from month 7 the subscription is at the list price unless your order states otherwise. Discounts do not combine. You authorize us, through our payment processor Stripe, to charge your bank account (ACH) or card for each period. Prices exclude applicable taxes. We may change prices with at least 30 days' written notice; changes apply from your next renewal term. Store counts you report must be accurate; we may adjust billing to the actual number of live stores.

11.3 Cancellation and refunds

30-day exit: you may cancel by emailing billing@porosops.ai within 30 days after go-live. Billing stops and we refund the unused days of the current month. After those 30 days, the subscription runs to the end of its term. The deployment fee is non-refundable once deployment work begins. Refunds follow our Refund & Cancellation Policy.

11.4 Your systems, data and accounts

You will give us access only to systems and data you are entitled to share, including under any franchise, vendor or employment agreement that applies to you, and you remain responsible for complying with those agreements. You own your data; you grant us a license to use it only to provide and improve the services for you. We handle it as described in our Privacy Policy and any data-handling terms we agree with you, and we do not sell it.

11.5 Human decisions stay human

The services support, but do not replace, your judgment. You remain responsible for approving payroll, payments, employment decisions, and anything submitted to a government agency or vendor. Nothing in the services is legal, tax, payroll or accounting advice.

11.6 Our software

We keep all rights in the Poros Ops software, automations and know-how. During your subscription you may use them for your own business. You may not resell, copy, reverse engineer, or use them to build a competing service.

11.7 Warranties and liability for subscriptions

We will perform the services with reasonable care and skill. Otherwise the disclaimer in Section 8 applies. To the fullest extent the law allows, neither party is liable for indirect or consequential damages, and each party's total liability for claims relating to a subscription is limited to the fees you paid in the 12 months before the claim. These limits do not apply to your payment obligations or to either party's fraud or willful misconduct.

11.8 Suspension and termination

We may suspend the services if an invoice is more than 15 days overdue or if continued access would create a security or legal risk, and we will tell you why. Either party may end a subscription for a material breach not cured within 30 days of notice.

12. Changes and contact

We may update these terms by posting a new version with a new effective date; continued use means you accept it. Questions: hello@porosops.ai.