Support
Support runs by email. Here is where to write, when we answer, and how to stop an automation fast.
How to reach us
| For | |
|---|---|
| Clients: anything about your automations or stores | support@porosops.ai |
| Invoices, charges and plan changes | billing@porosops.ai |
| Everything else | hello@porosops.ai |
We don't have a phone line yet. Email is the fastest way to reach us.
Hours
Monday to Friday, 9 a.m. to 5 p.m. Central. Messages that arrive after hours are picked up the next business day.
Response targets
These are targets, not guarantees.
| Request | Target |
|---|---|
| Urgent: an issue affecting a live store | Same business day |
| Everything else | Within 1 business day |
| Billing | Within 2 business days |
Put "Urgent" in the subject line when a live store is affected.
Stop an automation fast
Email support@porosops.ai "pause" and the automation's name, for example "pause labor pulse". We switch it to shadow mode: it keeps running silently and logging what it would have done, but changes nothing and texts no one.
Every automation has its own off switch, so pausing one leaves the rest running.
Billing
See invoices and update your payment method in the billing portal. Refunds and cancellations follow our Refund & Cancellation Policy.
Before you write
Include these and we can usually fix it in one reply:
- Store: which store or stores
- Expected: what you expected to happen
- Happened: what happened instead
- Time: when you saw it
Please don't send passwords, Social Security numbers or bank account numbers by email.
Common questions
Can I turn off just one automation?
Yes. Every automation has its own switch and a shadow mode. Turning one off doesn't affect the others.
Is there a phone number?
Not yet. Email support@porosops.ai and mark it "Urgent" if a live store is affected.
How do I cancel?
In the By email to billing@porosops.ai. Within 30 days of go-live, billing stops when we receive your notice and the unused days of the month are refunded. After that the 12-month term applies: tell us at least 30 days before it ends and it will not renew. Plan changes go through the same address.
How do I report a security issue?
Email support@porosops.ai with the subject "Security". See Security & data.