Refund & Cancellation Policy

Effective October 16, 2026

1. Deployment fee

Every subscription starts with deployment: we connect your systems read-only and run your automations in shadow mode for at least 14 days before go-live. The deployment fee in your order is paid before deployment starts. It is refunded in full if deployment has not started, and is non-refundable once deployment work begins. Founding operators pay 50% of the deployment fee, with a $500 minimum, on the same refund terms.

2. Billing and term

The subscription starts at go-live and is billed monthly in advance for the number of live stores on your account, for a 12-month term. Stores that are not yet open or have closed are not billed. Store-count changes are prorated. The term renews automatically for another 12 months unless either side gives written notice at least 30 days before it ends.

3. Cancelling

• Within 30 days after go-live: email billing@porosops.ai to cancel. Billing stops and we refund the unused days of the current month.
• After that: the subscription runs to the end of its 12-month term. To stop it renewing, give written notice at least 30 days before the term ends.

4. Refunds

• Apart from the 30-day exit, monthly fees already paid are not refunded for partial months, except where required by law.
• If we bill you in error (wrong store count, duplicate charge), we refund the difference in full.
• The deployment fee is refundable in full before deployment work begins, and refunded for the work not yet performed if we end the agreement before go-live. It is not refunded once deployment work begins and the agreement continues.
• Approved refunds go back to the original payment method, usually within 5–10 business days.

5. Plan changes

Upgrades take effect immediately with a prorated charge. Downgrades take effect at the start of your next billing period.

6. Questions or disputes

Please contact billing@porosops.ai before disputing a charge with your bank. We answer billing questions within two business days.